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How Our Terms Apply to Your Account

Access to bd1 and use of any account feature — including deposits via bKash, Nagad or Rocket — is subject to these terms and to local law in your eligible region.

Jurisdiction-dependent accessAccount eligibility conditionsLocal law appliesbKash, Nagad, Rocket contextContact path for legal queries
bd1 How Our Terms Apply to Your Account
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Data Handling We collect only the information needed to verify your account and process transactions via bKash, Nagad or Rocket. Data is stored securely and not shared with unrelated third parties.
Cookie Use Cookies on bd1 support account session security and help us remember your preferred payment method. You can manage cookie preferences through your browser settings at any time.
Account Security Login to your account uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.
Data Requests You can request a copy of the personal data we hold on your account by contacting support via live chat or email. We aim to respond to verified data requests within a reasonable timeframe.
LEGAL CONTACT

Reach Us About a Legal or Account Matter

Live Chat Open the live chat window from your account dashboard to raise a legal or terms query directly with a support agent. Responses are in English.
Email Support Send detailed legal queries or account-condition questions to our support email. Include your registered account reference so we can respond accurately.
Account Help Centre The help centre inside your account covers account eligibility, wallet verification for bKash and Nagad, and how to request a copy of your data.

Common Questions About Our Legal Terms

These questions come up regularly when it comes to account conditions, data rights and how local law interacts with your use of bd1. If your question is not here, our support team can help.

Yes. Access and account eligibility depend on your local law and your eligible region. We do not extend service where local regulations do not permit it.

Funds in a suspended account are handled under the account closure procedure in these terms. Contact support for details specific to your account and wallet status.

Yes. Send a verified request through live chat or email with your account reference. We will confirm what data we hold and provide it through a secure channel.

We notify you via your registered contact details when terms change. Continuing to use your account after that notification means you accept the updated version.

We retain only the minimum transaction data needed for account verification and dispute resolution. Rocket wallet numbers are not stored beyond what compliance requires.

Raise it through live chat or email support with your account reference and the specific term in question. Our team will review and respond with a clear explanation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.