Reference

Terms and Conditions That Apply to Your bd1 Account

These terms set out what you agree to when you open and use a bd1 account, including how deposits via bKash, Nagad, and Rocket are handled, what your account responsibilities are, and when access may be restricted.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessAccount holder obligations
bd1 Terms and Conditions That Apply to Your bd1 Account
REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear, or if you believe your account has been affected by an error in how they were applied, our support team is available to help. Reach out through any of the channels below and quote your registered account number so we can look into your case directly.

Live Chat Open the chat window from your account dashboard. A support agent will pick up your query and walk you through the relevant clause or account action.
Email Support Send your query to our support address with your account ID and the specific term you want clarified. We aim to respond within one business day.
Account Help Centre The Help Centre inside your account covers common terms questions — from wallet linking rules to withdrawal eligibility — without needing to contact an agent.
HOW WE APPLY TERMS

How bd1 Handles Your Account Under These Terms

These terms are not just a legal formality — they define how your account works in practice, from the moment you link your bKash or Nagad wallet to the point you request a withdrawal. Here is how we apply them.

Wallet Verification

Your bKash, Nagad, or Rocket number must match the name on your account. We verify this before processing your first withdrawal to prevent misuse and protect your funds.

Account Security

We use encrypted sessions for all account activity. If we detect unusual login behaviour, your account may be temporarily held while we verify your identity through your registered mobile number.

Data Retention

We retain transaction records and account data for as long as required under our operating obligations. You can request a summary of your account data by contacting support with your account ID.

Term Updates and Notice

When we revise these terms, we send a notice to your registered account. You have the right to close your account before the revised terms take effect if you do not agree.

Common Questions About Your bd1 Terms

These are the questions we receive most often about how our terms work in practice — from wallet rules to account closures and eligibility.

Yes. All deposit methods — bKash, Nagad, and Rocket — are covered under these terms. The wallet number you use must be registered in your own name on your bd1 account.

We may suspend or permanently close your account. Any pending withdrawals may be held pending a review. Serious breaches, such as fraud, may be escalated further under applicable regional rules.

Access depends entirely on your local law and eligible region. It is your responsibility to confirm that using bd1 is permitted where you are before opening an account.

We send a notice to your registered account when terms change. Check your account inbox after logging in. Continued use after the update date means you accept the revised version.

Yes. Contact our support team with your account ID and request a data summary. We will provide your transaction history and account details in line with our retention policy.

Reach out via live chat or email with your account number and the specific issue. Our team will review the case against the terms and respond with a clear explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.