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How bd1 Handles Your Personal Information

This Privacy Policy sets out what data bd1 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and exactly how we protect it.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data clarityYour right to request data changes
bd1 How bd1 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to correct your account details, or need to request that we delete specific data, our support team is the right first contact. Reach us through any of the channels below — we handle data-related requests separately from general account help so your query goes to the right desk without delay.

Live Chat Open the chat widget from any lobby page. Describe your data request clearly — our team will acknowledge it and follow up with next steps.
Email Support Send your request to our support address listed in your account dashboard. Include your registered mobile number so we can verify your identity.
Account Help Centre Log into your account, go to Settings, and select Data and Privacy. You can update your contact details or submit a formal data-change request from there.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard encryption to data stored on our servers, including payment identifiers linked to bKash, Nagad and Rocket. Below are four specific areas of how we manage your data day to day — from cookies on your device to how long we keep account records.

Cookies and Device Data We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies through your mobile browser settings at any time.
Account Security and Access Login is protected by OTP verification sent to your registered mobile number. We do not share your OTP or account credentials with any payment partner, including bKash or Nagad.
Data Retention Policy Transaction records and account data are kept for as long as required by applicable rules or for the period needed to resolve any open dispute on your account.
Requesting Changes or Deletion Write to us via the Account Help Centre or email. We will verify your identity first, then confirm what data we hold and process your correction or deletion request.

Common Questions About This Privacy Policy

Below are the questions we hear most often about how bd1 handles personal data, wallet information and account records. If your question is not covered here, contact us directly through live chat or the Account Help Centre.

We collect your name, mobile number, and the payment method details you enter — such as your bKash or Nagad wallet number. We also log your device type and IP address during each session.

Yes. Wallet numbers linked to bKash, Nagad or Rocket are stored in encrypted form. They are used only to process the specific deposit or withdrawal you request, and are not shared with third parties.

You can submit a deletion request through Account Settings under Data and Privacy, or by emailing support. We verify your identity first, then confirm what records we are able to remove under applicable rules.

We keep transaction records for the period required by applicable rules, or until any open dispute on your account is resolved. After that retention period, records are deleted or anonymised.

We do not sell personal data. We may share data only with payment processors like bKash or Nagad to complete your transaction, or where required by law in your eligible region.

Log in, go to Account Settings, and edit your profile. For changes tied to your registered mobile number, our support team will send an OTP to verify the update before confirming it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.